DHL Express Invests EUR 4.9 Million in Thailand
DHL Express plans to increase its investments in physical infrastructure and services in Thailand to 180 million baht (EUR 4.9 million) in 2015 to deliver business growth and enhance service quality. The new investments in expanding the company’s infrastructure and to develop talents underscore DHL’s commitment to offer best-in-class air express services and solutions to customers in Thailand.
Investments in infrastructure and people
Part of the new investments include the relocation of DHL Express Thailand’s head office, the expansion of DHL SERVICE POINTs and new Service Center in Thailand. Coupled with existing service quality enhancement programs such as First Choice and Net Promoter Approach, DHL has also driven “Insanely Customer-Centric” mindset and behavior in all employees since 2014, with an aim to be the leader in service. Recently, DHL Express Thailand has also introduced a customer experience management program for its customers. This program complements existing customer loyalty programs to enhance customer satisfaction.
During the first four months of 2015, DHL Express experienced strong growth in several sectors, including in the Small and Medium Enterprise segment and electronics, among others. DHL expects this trend to continue as new customers come onboard, while the company retains an existing base of thousands of active customer accounts.
Ms. Yasmin Aladad Khan, Senior Vice President, DHL Express South East Asia and South Asia commented, “Our major strategic initiatives in Thailand are aligned with Deutsche Post DHL Group’s Strategy 2020, which aims to define the Group’s next phase of development. With the vision of becoming a company that defines the logistics industry, we believe our investments in facilities, network and people in a growth market like Thailand will enable us to not only lead the industry but become a provider of choice. This robust investment also reflects DHL’s confidence in the long term stability of the Thai economy and logistics sector.”
Ms. Chananyarak Phetcharat, Managing Director, DHL Express Thailand and Indochina said, “DHL Express remains committed to realizing new business by developing advanced logistics solutions for our customers and investing in network and technology to simplify customers’ lives as well as focusing on long-term success in Thailand. As we strive to be the leader in quality service excellence and the most customer-centric company, we believe that DHL Express will constantly add value to our customers and continue down our profitable growth path.”
DHL Express remains very well positioned in Thailand, both in terms of trade with emerging industrial countries and trade between the growth centers of Asia and elsewhere around the world.
DHL Express has been expanding its footprint in Asia to continually strengthen its network and capabilities to offer the best-in-class solutions for its customers. Some of the recent investments include a EUR 85 million investment in the South Asia Hub in Singapore, a EUR 153 million North Asia Hub in Shanghai, a EUR 67 million gateway in Tokyo and a EUR 8.9 million South Service Center and country office in Ho Chi Minh City. DHL’s network is served by a comprehensive air network of over 40 aircraft covering 40 countries and territories, and utilizing approximately 690 commercial flights per day in Asia Pacific and supported by its ground network of four main hubs and over 500 facilities in the region.