Emirates SkyCargo Tops Air Cargo Excellence Awards
Emirates SkyCargo has once again topped the industry with its win in the Air Cargo Excellence Awards organised by Air Cargo World. The annual awards recognizes the best air cargo companies and airports in the airfreight industry and are based on the Air Cargo Excellence Survey.
Customers rate the finalists on several factors, including the quality of customer service, such as tracking of shipments and electronic air waybill (e-AWB) capabilities; performance, such as timeliness of delivery and space availability; and value, such as competitiveness of rates, route network and quality of special services. Emirates SkyCargo, which achieved the highest scores on these performance factors, was given the Diamond award, the top placing for the category of air carriers with over 1 million annual freight tonnes carried.
“We are extremely honored to receive this award. It is especially gratifying because it reflects the voice of industry customers who have spoken through the survey. Emirates SkyCargo’s long-established commitment of “Delivered as Promised” is the vision that drives our business in every market that we operate. It is the collective hard work of a committed team of people in every part of our operation that makes the daily fulfillment of this customer promise possible,” said Nabil Sultan, Emirates Divisional Senior Vice President, Cargo.