DHL eCommerce Expands into Thailand’s Booming e-Commerce Market

DHL eCommerce is set to capitalize on the booming Thai e-commerce market by enhancing its nationwide coverage with next day delivery in remote areas and extending pick-up service to small e-commerce merchants to meet growing customer demands. The Thai e-commerce market is expected to more than triple in size to EUR 3.6 billion between now and 2020.

DHL eCommerce was launched last year in Thailand and offers end-to-end domestic delivery services for local Thai businesses and SMEs to expand globally through their international cross-border shipping and scalable, pay-per-use fulfillment solutions through a global fulfillment network within DHL Group.

“The e-commerce market in Thailand is currently the second largest in Southeast Asia and is expected to grow 22% annually till 2020. Along with this remarkable growth, there are increasing demands for cost-effective and high quality logistics solutions to meet rising consumer needs. As such, we are investing now to ensure we are the provider of choice for Thai consumers,” said Kiattichai Pitpreecha, Managing Director, DHL eCommerce Thailand.


Mr. Kiattichai Pitpreecha, Managing Director, DHL eCommerce Thailand

He continued, “We are strengthening our delivery network across the country in order to offer second-to-none nationwide service across Thailand. This will enable merchants to reach out to the growing base of e-commerce consumers outside Bangkok in major provinces and rural areas with superior service quality. We have also extended our pick-up service to include small and large merchants. For the 2.7 million SMEs in Thailand, this means greater convenience and a quicker process to deliver to their consumers – with less time spent travelling and waiting in queues to drop off their goods, they can spend more time focusing on growing their business.”

Over the past year, DHL eCommerce Thailand says they’ve invested significantly in people, service, facilities, vehicles and coverage. The DHL eCommerce 3,222 sqm central hub in Bangkok and their domestic delivery network across Thailand have the capacity to handle over 15 million shipments annually. DHL eCommerce offers next day delivery within Bangkok and to major provinces, and 2-3 days for remote areas. Their investments look to strengthen Thai merchants of all sizes by easing access with multilingual services, and combined with the integration of their online system, allows shippers to better prepare orders for delivery into the DHL network.