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Vietnam’s e-Commerce Acceleration to Gain a Boost from DHL eCommerce

DHL eCommerce has launched nationwide domestic delivery operations in Vietnam that will offer a range of services tailored for the booming e-commerce industry in the country.

“The Vietnamese e-commerce market represents a huge and relatively untapped potential for local retailers, e-tailers and marketplaces: in 2016, total e-commerce spending hit US$1 billion despite barely over 50% of the population being online,” said Charles Brewer, CEO, DHL eCommerce. “With e-commerce spending expected to grow at around 23% per year between now and 2020, local e-tailers need scalable, high-quality logistics solutions with nationwide coverage more than ever before.”

DHL eCommerce Vietnam will offer domestic delivery nationwide across the country, with hubs and depots located throughout the country. DHL eCommerce says they will utilize a fleet of vans and motorbikes, coupled with regular air and road connections, between their hubs to support next-day delivery in Ho Chi Minh, Hanoi and other primary markets.

“Our new domestic delivery service brings to Vietnam DHL’s extensive experience in designing comprehensive logistics networks, coupled with tailored e-commerce solutions to tackle some of the most pressing roadblocks to e-commerce growth,” added Mr. Brewer, “With e-commerce, consumers are increasingly expecting greater choice, convenience and control in their delivery experience and we aim to deliver a smile in the last mile by providing an amazing and customer-centric delivery solution.”

“Only 15% of Vietnam’s e-commerce shoppers paid online in 2016, making cash on delivery a must-have feature for e-commerce to succeed. That, combined with concerns about the hassle of returns and refunds, has made growth an uphill battle for many local e-tailers,” said Thomas Harris, Managing Director, DHL eCommerce Vietnam. “We recognize that having a fast and reliable delivery service won’t solve these issues alone, which is why we’ve tailored our nationwide network to seamlessly handle cash payments with next day cash remittance and returns to take the burden off local e-tailers so they can fully focus on growth and customer experience.”

In line with their commitment to reduce their logistics-related emissions to zero by 2050, DHL eCommerce has begun deploying electric motorbikes in its domestic delivery operations in Vietnam.

“Practical innovation lies at the core of our domestic delivery networks all around Southeast Asia, and Vietnam is no exception with its fleet of environmentally friendly electric motorbikes already in action on the streets,” added Mr. Harris, Managing Director, DHL eCommerce Vietnam, “Coupled with advances in technology, we are optimistic that environmentally-friendly delivery methods such as electric vehicles will be the future of domestic B2C delivery and we’re pleased to be able to introduce this into Vietnam.”