Etihad Cargo has achieved 87 per cent on-time-performance (OTP) during 2020 – ahead of its 85 per cent target and despite a significant increase in flight utilization. The UAE carrier also maintained a ‘Delivered As Promised’ (DAP) record throughout the year, passing its initial target of 85 per cent, underlining its on-time delivery capability.
“Securing these excellent annual results in Etihad Cargo’s key performance metrics of OTP and DAP – which measure the punctuality of the freighter fleet against the schedule and ability to deliver cargo at an agreed time – demonstrate the reliability of the freighter service,” explained Martin Drew, Senior Vice President Sales and Cargo, Etihad Aviation Group. “This measure is especially important for time-sensitive cargo such as pharmaceuticals and perishables to maintain quality and freshness before being made available to the public.”
DAP is based on the IATA industry standard CargoiQ, of which Etihad Cargo is a certified member, and facilitates a standardized measurement of service promise. It measures milestones along the shipment journey and marks the point where the customer is notified of shipments being ready for collection.
“In recent months, it has become even more relevant to ensure that Etihad Cargo adheres to these commitments to continue supporting the global demand in the transportation of the COVID 19 vaccines and other pharmaceutical items. In fact, since December Etihad Cargo has handled numerous shipments of the vaccine on behalf of the Hope Consortium into Abu Dhabi and continues to do so,” Mr. Drew added. “The efforts and dedication of Etihad Cargo’s well-trained front-line staff and supporting teams has been a key facilitator of the success achieved last year and they continue to play a vital role through their knowledge and expertise.”
“Etihad Cargo’s extensive global road feeder service network empowers Etihad Cargo customers with access to markets not yet on the airlink network. The road feeder service performed particularly well within Europe and North Africa in 2020 with 15,119 total truck journeys – an average of 350-plus per week – within the first 10 months of this year,” explained Andre Blech, Director Cargo Operations and Delivery, Etihad Aviation Group.
“Etihad Cargo’s safety and reporting culture spans the entire organization and is expanded across our supplier network, which has enabled us to become one of the first global carriers to implement an export control framework to ensure compliance with sanction laws,” added Mr. Blech. “Screening of shipments against international sanctions, restricted commodities and dual-use of goods is a key enabler in protecting Etihad Cargo’s award-winning reputation.”
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