Kuehne+Nagel recently completed its Cargo iQ re-certification, conducted by independent audit company SGS, with a top 3-star rating. The extensive audit process, focusing on the successful implementation and application of quality management standards and processes, was complemented with extra recognition in the areas of “Corporate Social Responsibility”, “Innovative Spirit”, and “Contribution to the Cargo iQ Community”. Operating in compliance with the industry benchmark, Kuehne+Nagel ensures the highest service quality for air logistics customers worldwide.
Quality and standards are the foundation of Kuehne+Nagel’s services. All Kuehne+Nagel air freight shipments have a built-in Cargo iQ Route Map, an end-to-end transportation plan, which enables the visualisation and proactive monitoring of every shipment along its journey. Working under such Cargo iQ framework, together with other key industry partners, ensures reliable shipment planning and proactive monitoring along the customers’ door-to-door transportation supply chain. By achieving once again an outstanding Cargo iQ certification result with three out of three possible stars, Kuehne+Nagel confirmed its focus on quality improvement, answering exceeding customer needs and requirements.
“As a founding member, we remain highly committed to Cargo iQ,” says Kerstin Strauss, VP of Global Air Logistics Operations at Kuehne+Nagel and Vice Chair of Cargo iQ. “The market volatility of recent years and the ongoing disruptions of our customers’ supply chains have evidenced that their original demands for industry-wide standards and proactive performance monitoring are more relevant now than ever. In addition, successful Cargo iQ re-certification of our services and operations underlines our commitment to customers and industry partners in increasing the quality and timeliness of the information provided for each shipment.”
Cargo iQ is a cross-stakeholder organisation working to create and implement quality standards aimed at enhancing the customer service experience of the worldwide air cargo industry. Operating as an independent, not-for-profit group, members work collaboratively to develop a shipment planning system and performance monitoring system for air cargo based on common business processes and milestones. Originally founded by leading forwarders and airlines in response to shippers’ criticism of unreliability in the supply chain, Cargo iQ has grown to include more than 60 members from across the supply chain during its 25 years of operation.
Kuehne+Nagel is represented on the Cargo iQ Board and regularly participates in its working groups contributing to the development of the community and improvement of the air cargo customer experience.
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