Qatar Airways Cargo, the world’s leading air cargo carrier, continues its commitment to digitalization and enhanced booking experiences by becoming the first to offer online interline bookings with instant confirmations through its innovative Digital Lounge portal.
This new functionality allows interline partners to seamlessly manage bookings online, eliminating the need to contact local station staff and significantly reducing manual email exchanges. This streamlines the booking process, enhances operational efficiency, and provides real-time access to booking information and updates.
American Airlines Cargo and LATAM Cargo are already utilizing the Interline booking feature to manage all their bookings on Qatar Airways Cargo flights. The air cargo carrier aims to extend Digital Lounge access to all its interline partners in the coming months.
“Digitalization is a cornerstone of our strategy, and we are proud to continue setting new standards in the cargo industry,” said Mark Drusch, Chief Officer of Cargo at Qatar Airways Cargo. “As the first air cargo carrier to offer online bookings with instant confirmations to our interline partners, we are committed to innovation and improving the booking experience for both our partners and customers. Our teams actively gather customer feedback to enhance the user experience on the Digital Lounge portal, and we have made significant progress since its launch in 2022.”
Faisal Karamat, Vice President of Cargo Customer Experience at Qatar Airways Cargo, added, “Since the launch of Digital Lounge, we have welcomed over 6,800 registered customers and 15,000 users to the portal, achieving nearly 500,000 online bookings. The portal’s intuitive design and user-friendly layout have received high praise, underscoring its success in meeting customer needs and driving digitalization in the cargo industry. We are continually exploring ways to enhance our Digital Lounge, and the introduction of the new Interline feature is a testament to our commitment to adding valuable functionalities.”
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