Turkish Cargo Receives Customer Satisfaction Management Certificate (ISO 10002)

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Turkish Cargo has obtained the “Customer Satisfaction Management Certificate” (ISO 10002) and developed their Cargo Customers Feedback Management Policy accordingly.

Under the Feedback Management Policy developed across Turkish Cargo, various improvements have been performed on the reporting methods, related processes and the feedback management system titled as 3CS.

The accomplished air cargo brand placed the customer satisfaction-focused boxes titled as “Sizi Dinliyoruz (We Care About Your Feedback)” at the cargo terminals at Istanbul and Ataturk airports, ensuring a transparent, competent, accessible, objective, fast, answerable and continuously-improvable process management.

Acting with a commitment to the customer-focused projects, Turkish Cargo acts in strict adherence to the principle of confidentiality in all feedback, and resolves any and all requests rapidly.

Providing service with a focus on customer satisfaction, the global air cargo brand Turkish Cargo aims to be among the top five global air cargo brands by 2023.

อัพเดตข่าวสารและบทความที่น่าสนใจในอุตสาหกรรมโลจิสติกส์ก่อนใคร ผ่าน Line Official Account @Airfreight Logistics เพียงเพิ่มเราเป็นเพื่อน @Airfreight Logistics หรือคลิกที่นี่

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Danny Gill
Danny is currently a Digital Marketing and Content Creation Manager for Airfreight Logistics and Logistics Manager (LM) and is quite the foodie. He’s always on the hunt for new and exciting dishes to sample, and is never one to back down from a spicy challenge. His travels have taken him around the world, and he’s been able to experience many different cultures (and food).