Cainiao, the logistics arm of Alibaba Group Holding Limited, announced its partnership with DSers, one of the leading e-commerce solutions providers, to provide 1.2 million cross-border merchants and/or dropshippers with end-to-end smart logistics solutions in 130 countries and regions globally. By leveraging Cainiao’s newly-launched express courier shipping service, parcels can be delivered to consumers in key markets, such as the United States, Brazil, the United Kingdom, France, Germany and Spain, in as fast as seven working days.
DSers specializes in product management solutions, coupled with strong order management and automation for dropshippers selling on multiple eCommerce platforms to scale their online stores. Here, dropshippers are eCommerce merchants who do not keep products in stock. Instead, they purchase the goods directly from a third party that ships them directly to the consumers when orders are placed. This business model that eliminates stockpiling of inventory means that logistics play a pivotal role in keeping operations costs low without affecting customer experience. By partnering with Cainiao, DSers’ merchants can tap into its latest technologies to enhance cross-border logistics and supply chain stability, especially ahead of large sales events such as the upcoming Double 11 Global Shopping Festival, Black Friday, Thanksgiving and end-of-year celebrations.
The partnership will cater specifically to the unique needs of eCommerce logistics, characterized by small parcel sizes in high volumes or frequency. Complementing the current Cainiao-provisioned tiered logistics services for AliExpress, such as the AliExpress Standard Shipping, AliExpress Saver Shipping and AliExpress Premium Shipping options, Cainiao will also be offering customizable logistics services based on the merchants’ needs and product type via DSers. For example, merchants selling on multiple eCommerce platforms will enjoy Cainiao’s multi-channel fulfilment service to streamline first-mile logistics and optimize overall logistics efficiency and customer experience. In addition, merchants will also benefit from a comprehensive online order management system which will automate batch processing to further expedite backend processes for greater efficiency and accuracy.
Cainiao’s full-chain logistics service entails domestic first-mile pick-up in China, international line haul, real-time tracking, one-stop after-sales service, and more. This will offer full chain visibility to merchants, from the parcel leaving the factory in China and the domestic warehouse right up to last-mile delivery to overseas consumers. In addition, merchants can also look forward to periodic logistics reimbursements provided by Cainiao to further bolster their success and profits in the global markets.
“Over 85 per cent of Shopify’s merchants are based in North America, Latin America and Europe. Here, DSers provides a supply chain SaaS management system to enhance their global competitiveness by empowering them with advanced supply chain fulfilment capabilities,” said Kevin M.R. Jones, CEO of DSers.
“Through our partnership with DSers, we are excited to be extending our services to support the dropshipping eCommerce business model, which reduces inventory costs for small and medium-sized merchants, thereby making it easier for businesses to tap into the overseas markets. At Cainiao, we understand the unique supply chain challenges which eCommerce merchants face, and we strive to support them by enhancing cost and time efficiencies, and safeguarding stability, to unlock more opportunities for cross-border merchants in the digital economy,” said Li Ya Ping, Assistant General Manager of Cainiao International Export Business.
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