Cathay Cargo has opened a new application programming interface (API) that provides global forwarder DB Schenker with access to Cathay Cargo’s Click & Ship booking platform on its own in-house system, enabling the forwarder to check space, make bookings and secure instant confirmation from Cathay Cargo’s inventory.
Now Kuehne+Nagel, DHL Global Forwarding, DSV, and DB Schenker can access Click & Ship through their own systems. This latest development is part of Cathay Cargo’s wider digitalisation programme, which aims to enhance the customer experience at every touchpoint and put more service options at customers’ fingertips.
Director Cargo Tom Owen said: “At Cathay Cargo, we continue to use digital technologies to improve efficiency in doing business with our customers. These API links are designed to improve the freight booking experience and increase productivity by offering customers access to our inventory 24/7 via their own platforms. We are delighted to enhance our partnership with DB Schenker through this new API link, who now join our other connected forwarder partners.”
DB Schenker Executive Vice President Global Air Freight Asok Kumar said: “Having quick access to spot pricing from our air carrier partners is a critical enabler that allows us to respond to our customers’ need for competitive rates within short turnaround times. The direct API connectivity built into the Transport Management System with our preferred carrier partner, Cathay Cargo, is supporting our
Operations and Procurement teams worldwide to achieve this goal. This great collaboration between DB Schenker and Cathay Cargo further strengthens our already well-established relationship and cooperation.”
As part of its commitment to customer-centricity, Cathay Cargo is making it even easier for freight forwarders to connect with the Click & Ship booking platform with the launch of the new portal. This new portal enables forwarders’ developer teams to learn more about Cathay Cargo’s API connections, conduct testing, and better understand the technical requirements before committing to actual development work, thereby simplifying the process of accessing Cathay Cargo’s inventory and booking.
Cathay Cargo’s API connection to DB Schenker and the new developer portal was powered by its innovation partner, Global Logistics System (HK) Company Limited (GLS), which also designed Cathay Cargo’s Click & Ship booking platform and other industry-leading digitalisation projects in the carrier’s commercial and operational settings.
Owen added: “We’re delighted to be able to offer this developer portal, which will make the digital transition quicker and more straightforward in future. API integration is currently ongoing with a range of customers, demonstrating our commitment to embracing new technologies that materially improve their overall booking experience. We are committed to staying at the forefront of the
industry with new digital enhancements and services in the development pipeline this year to meet the evolving needs of our customers.”
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