Qatar Airways Cargo enhances Customer Experience with Real-Time Personalised Pricing

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Qatar Airways Cargo Ready to Launch Global eBooking on WebCargo

Qatar Airways Cargo, a global leader in air cargo transportation, is proud to announce that optimised, real-time pricing powered by PROS Smart Price Optimization and Management is now live on all online booking channels across its network. The real-time pricing engine provides Qatar Cargo customers with an enhanced digital buying experience, allowing immediate online booking confirmation with accurate, personalised pricing.

“PROS real-time pricing engine provides a highly accurate, scalable pricing capability that directly translates to a reliable and responsive buying experience for our customers,” said Florent Bonello, Vice President of Cargo Revenue Management at Qatar Airways Cargo. “As a next phase of our implementation, we are seamlessly integrating PROS Smart Configure Price Quote within our sales ecosystem to quickly manage and deliver omnichannel quoting across our spot, contract and allotment sales.”

As part of The Next Generation initiative, Qatar’s Digital Lounge emphasises user experience and ease of use, allowing customers to price and book cargo shipments without needing to call or email the sales team directly. With PROS Smart Price Optimisation and Management solutions, Qatar Airways Cargo powers its online channels with real-time personalised dynamic pricing, accessing live capacity to offer accurate and bookable rates. The AI-powered optimisation solution models improve win rates by personalising the price offering and maximising sales.

Qatar Airways Cargo has adopted an omnichannel model, giving customers multiple choices to book shipments based on their channel preference. With large volumes of complex pricing requests, PROS Air Cargo Orchestration Services enables Qatar Airways Cargo to provide real-time, optimised prices to third-party digital marketplaces such as WebCargo, CargoAI and Cargo.one. Responding to these requests with profitable, accurate pricing in a reliable, performant, and scalable way provides customers with a premium experience few can offer.

“The air cargo market is extremely dynamic, and carriers need to be able to respond quickly and accurately to drive superior customer experiences,” says Surain Adyanthaya, President, Travel, PROS. “We are proud to partner with Qatar Airways Cargo to provide a highly scalable solution with unparalleled response times, ensuring they can deliver fast, accurate, and reliable offers for every customer.”

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.