GEODIS Recognized with Best Service Award by Schneider Electric China

Schneider Electric GEODIS

Multinational, French-owned digital automation and energy management solutions company Schneider Electric has presented GEODIS with its 2023 Best Service Award in China.

The award recognises the international transport and logistics provider’s consistent ability to deliver improved end-customer satisfaction, reliable service, and reduced transit times to Schneider. In 2022, having had a long-term supplier relationship with Schneider, GEODIS won a three-year contract for airfreight services between France and China and, in overcoming a challenging market environment, proved worthy of this major supplier award.

In looking for a resilient, long-term partner who could help optimise its costs, Schneider also prioritised agility in delivery and scalability. In GEODIS, it found a collaborator which integrated its airfreight expertise with superior customer service. Schneider Electric’s needs were assessed through close collaboration with personnel in China and Europe over the eight-month negotiation period, and GEODIS was subsequently awarded the contract.

Under the new contract, GEODIS France transports cargo from Schneider’s manufacturing facility in Evreux to Charles De Gaulle Airport to be airfreighted to China for distribution to domestic markets. The contract also covers goods moving in the opposite direction, from Shanghai and Beijing to Paris, with onward delivery to Schneider entities. The main criteria for GEODIS’ success have been a commitment to volumes by the service operators, securing sufficient airfreight capacity, and meeting agreed transit times.

Following the COVID-19 pandemic, maintaining a reliable capacity supply while optimising costs remained challenging. GEODIS designed a unique integrated solution that combines its own-operated network AirDirect services with third-party commercial carriers to provide Schneider with the flexibility and consistency it requires.

“It is an honour to receive this award for Best Service by Schneider Electric China,” said Onno Boots, GEODIS’ Regional President and CEO, Asia Pacific and Middle East. “The GEODIS promise is to ensure excellence in supply chain operations and superior service quality. This award highlights our team’s commitment to ensuring our customer’s success by providing agile and robust services that adapt to the complexities of an ever-changing supply chain.”

The Supplier Award also reflects GEODIS’ continued support of the client’s US factories by providing warehouse facilities near Schneider manufacturing sites. In addition, the two companies recently signed a new Master Customs Agreement for customs brokerage services in Europe, starting in France.

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.