WFS picks Fiix Maintenance System to optimise its Cargo Equipment performance in Europe


Worldwide Flight Services (WFS), the world’s largest air cargo logistics provider and one of the leading suppliers of airline and airport ground handling and technical services, is now using the Computerised Maintenance Management System (CMMS) from software specialists Fiix to optimise the performance, reliability, and sustainability of its cargo handling, equipment, and facility assets.

“WFS has a significant and diverse range of cargo handling equipment and facility assets. This enables us to meet our customer service goals and helps ensure safety and security across our Cargo operating environment. This not only means having the right equipment in the right place at the right time, but it also requires every piece of equipment to operate efficiently to perform the required tasks. The Fiix CMMS system gives us full visibility of our equipment via a clear and precise dashboard. It will help us maintain the highest service levels, improve productivity, and reduce the downtime and cost pressures of failed or underperforming equipment,” said Sebastien Burnier, Head of Operations & Transformation at WFS.

WFS has piloted the CMMS solution, supported by the Fiix multilingual Implementation team, at its airport operations in Paris, Madrid, and London. It now plans to roll it out at other European stations in 2023. Using CMMS, WFS is transitioning from reactive maintenance to preventive and predictive maintenance. Trials have confirmed the system’s ability to reduce equipment downtime, improve productivity, and reduce maintenance costs. For example, in the UK alone, equipment breakdowns and maintenance call-outs were reduced from 60 in May last year, before the trial started, to 12 in October.

Chris Lee, Project Lead at Fiix, added: “When CMMS implementations span multiple countries and languages, it’s critical to have a highly engaged project champion and collaborative project team to stay on track. The WFS team globally have risen to the occasion and is now set up for future success.”

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.